Pfizer seeks to demonstrate a number of core values in the way it conducts business in New Zealand and around the world.
We demand of ourselves and others the highest ethical standards, and our products and processes will be of the highest quality. Our conduct as a company, and as individuals within it, will always reflect the highest standards of integrity. We will demonstrate open, honest and ethical behaviour in all dealings with customers, clients, colleagues, suppliers, partners, the public and governments. The Pfizer name is a source of pride to us and should inspire trust in all with whom we come in contact. We must do more than simply do things right, we must also do the right thing.
Innovation is the key to improving health and sustaining Pfizer's growth and profitability. The quest for innovative solutions should invigorate all of our core businesses and pervade the Pfizer community worldwide. In our drive to innovate, we support well-conceived risk-taking and understand that it will not always lead to success. We embrace creativity and consistently pursue new opportunities. We look for ways to make our research and development capabilities, products and services more useful to our customers, and our business practices, processes and systems more efficient and effective. We listen to and collaborate with our customers to identify potential new products and make them widely available.
Respect for People
We recognise that people are the cornerstone of Pfizer's success. We come from many different countries and cultures, and we speak many languages. We value our diversity as a source of strength. We are proud of Pfizer's history of treating employees with respect and dignity and are committed to building upon this tradition. We listen to the ideas of our colleagues and respond appropriately. We seek a business environment that fosters personal and professional growth and achievement. We recognise that communication must be frequent and candid and that we must support others with the tools, training and authority they need to succeed in achieving their responsibilities, goals and objectives.
We are deeply committed to meeting the needs of our customers and constantly focus on customer satisfaction. We take genuine interest in the welfare of our customers, whether internal or external. We recognise that we can prosper only if we anticipate and meet customer needs, respond quickly to changing conditions and fulfil customer expectations better than our competitors. We seek long-term relationships based on our comprehensive understanding of all our customers' needs and on the value we provide through superior products and services.
We know that to be a successful company we must work together, frequently transcending organisational and geographic boundaries to meet the changing needs of our customers. We want all of our colleagues to contribute to the best of their ability, individually and in teams. Teamwork improves the quality of decisions and increases the likelihood that good decisions will be acted upon. Teamwork sustains a spirit of excitement, fulfilment, pride and passion for our business, enabling us to succeed in all of our endeavours and continually learn as individuals and as a corporation.
Leaders advance teamwork by imparting a clarity of purpose, a shared sense of goals and a joint commitment to excellence. Leaders empower those around them by sharing knowledge and authority and by recognising and rewarding outstanding individual effort. We are dedicated to providing opportunities for leadership at all levels in our organisation. Leaders are those who step forward to achieve difficult goals, envisioning what needs to happen and motivating others. They utilise the particular talents of every individual and resolve conflict by helping others to focus on common goals. Leaders build relationships with others throughout the company to share ideas, provide support, and help assure that the best practices prevail throughout Pfizer.
We strive for continuous improvement in our performance. When we commit to doing something, we will do it in the best, most complete, most efficient and most timely way possible. Then we will try to think of ways to do it better the next time. We will measure our performance carefully, ensuring that integrity and respect for people are never compromised. We will compete aggressively, establishing challenging but achievable targets and rewarding performance measured against those targets. We wish to attract the highest-calibre employees, providing them with opportunities to develop to their full potential and to share in the success that comes from winning in the marketplace.
Pfizer plays an active role in making every country and community in which it operates a better place to live and work, knowing that the ongoing vitality of our host nation and local communities has a direct impact on the long term health of our business.
Since 1849, the Pfizer name has been synonymous with the trust and reliability inherent in the word quality. Quality is ingrained in the work of our colleagues and all our Values. We are dedicated to the delivery of quality healthcare around the world. Our business practices and processes are designed to achieve quality results that exceed the expectations of patients, customers, colleagues, investors, business partners and regulators. We have a relentless passion for quality in everything we do.